Privacy policy
Effective Date: 5/9/2026
Business Name: Bedford Flow Co Ltd ("we", "us", or "our")Company
Registration Number: 17441538
Office Address: 3 dryden way, NN10 8DH
We are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website [Insert Website URL] or contract our company for plumbing and heating services. Under data protection law, we act as the Data Controller.
1. Information We Collect. We may collect and process the following categories of personal data: Contact Details: Name, telephone number, email address, job site address, and billing address. Service Details: Records of quotes, installations, plumbing repairs, boiler servicing, and emergency callouts. Technical Data: IP address, browser type, device information, and website usage data collected automatically via cookies.
2. Lawful Basis for Processing Under the UK GDPR, we process your personal data using the following legal bases: Performance of a Contract: To provide quotes and fulfil plumbing services you request. Legal Obligation: To maintain financial and tax records for HMRC. Legitimate Interests: To send annual service reminders (e.g., boiler safety checks) and manage our business relationships.
3. How We Share Your Data We do not sell your personal data. We only share information with trusted third parties to run our business safely and legally: Subcontractors & Engineers: External certified technicians assigned to your job. Software Providers: Job scheduling, invoicing, and accounting software tools. Regulatory Bodies: Gas Safe Register or OFTEC filings where safety registration is legally required. Legal Obligations: Law firms, insurers, or HMRC if required by law.
4. Data Security & Retention We implement industry-standard technical and organizational security measures to protect your data from unauthorized access or loss. We retain customer records for a minimum of 6 years following the completion of a job to comply with statutory UK tax and company accounting laws.
5. Your Data Protection Rights Under the UK GDPR, you have the following rights regarding your data: Access: Request copies of your personal data. Rectification: Ask us to correct inaccurate or incomplete information. Erasure: Request that we delete your data (subject to legal retention duties). Object/Restrict: Object to direct marketing or restrict how we process your information. To exercise these rights, please email us at; adam@bedfordflow.co.uk
6. How to Complain If you have any concerns about our use of your personal data, you can make a formal complaint to us directly. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection, at www.ico.org.uk.